Due to the high volume, shipping couriers are unable to guarantee estimated delivery dates. You can track your estimated delivery date via tracking number. 

The shipping timeline is an approximate number of days an order takes to deliver from the ship date stated at checkout, and doesn’t  include weekends, holidays and any delays on the courier's end. Delivery can possibly be delayed if a change of delivery option was submitted. Be sure to check the dates stated during checkout and your confirmation email. 

The shipping fee charged is based on the subtotal before taxes, discounts, and is non-refundable. ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS

Type                                                   Cost                    Time   

Standard Shipping over $30                Free                    3-5 Business Days

Standard Shipping under $30             $4.95                   3-5 Business Days                                 

Expedited Shipping                             $8.95                 2-3 Business Days

Taxes are applied at check-out according to the state of the shipping address

United States

To make any changes to your order, which includes adjusting, canceling, or changing the shipping address, please reach out to customercare@miabellaitaly.com within 24 hours of placing the order.

Have a Miabella account?

Login and go to your Miabella account and select "My Orders" to review your order status. Once your order is ready to ship, you will be sent a tracking number to your email 

Don't have an account?

You can still create an account by using the same email address you used to place the order and your order will be located under "My Orders"

If your order is not processed by the estimated shipping date, please contact our customer support team at customercare@miabellaitaly.com and we will provide you with an update within 24-48 hours

We offer 30-day returns for all customers. The return window starts the day the shipment is delivered.

To qualify for a return:

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in all original packaging (bag, card and gift box)

We do not accept the following for exchanges:

• Gift cards

We offer complimentary shipping within the United States for any item you want to return.

Returns are processed within 10 business days from the time we receive them. Once processed, it typically takes between 5-10 business days for the funds to appear in your account.

Please return the correct item to us to receive your refund. Some fees may apply if we ship back the mistaken item to you.

Within 30 days of making your purchase, your item may be eligible for a return.

If you have a Miabella account

• Log into your account and select “My orders”
• Locate your order and select “Return Items”
• Follow instructions on page to download the free return shipping label

If you don’t have a Miabella account

• You can create an account here and then follow the steps above, or
• Click here to initiate a return

reach out to us at customercare@miabellaitaly.com

Tarnishing is a natural reaction when sterling silver is exposed to external elements. Regular wear of your Miabella jewelry can help prevent tarnishing.

Store your sterling silver in a dry place-such as the sealed bag and anti-tarnish strip that came with your purchase or in a jewelry box away from other pieces. To preserve the appearance and longevity, clean your silver jewelry regularly with an anti-tarnish polishing cloth. For heavier tarnishing use a liquid cleaner for sterling silver jewelry.

We recommended to remove your jewelry during the following activities:

Household chores

Showering, swimming and hot tubs

Using lotion, hair products, fragrances and other

cosmetics. Allow them to dry before wearing your jewelry

Exercising at the gym or any activity requiring heavy

work

All of Miabella’s raw silver purchased is all sustainable, local recycled jewelry and 100% of our products are made by our local manufacturer in Italy.

All Miabella jewelry is under warranty and covered 1 year from the date of purchase and we’ll replace your product if any damage from our manufacture or workmanship of the jewelry occurs. Just contact us customercare@miabellaitaly.com and we will work with you to resolve the issue.. 

Important to Note: 

• Our warranty does not cover lost items, scratches, dents, or damages that come with normal wear and tear ( broken link to chain, tarnishing), improper cleaning or storage of your product, and any modification, customization, or repair to your product done by a third party
• Items purchased through a third-party vendor outside of Miabella are not covered under our warranty. Please reach out to the company you purchased the products from. 
• It is not recommended to have our products modified or worked on by a third party jewelry and doing so will forfeit your rights to a refund or replacement under our warranty. Miabella does not offer repair or resizing and if your jewelry is defective and covered under the warranty, please email your order number and a photo of your defective product to customercare@miabellaitaly.com

If your jewelry arrived defective, it is covered under our warranty, please email us your order number and a photo of your defective product to customercare@miabellaitaly.com and we will send you a replacement.

We do not offer customizations on sizing or engraving at this time

Miabella currently accepts the following payment methods:

• All major credit cards: American Express, Mastercard, Visa, Discover, JCB
• Apple Pay / Google Pay
• PayPal

Returns are processed within 7 days from the time we receive them. Once approved, it typically takes between 5-10 business days for the funds to appear in your account.

United States and Canada Duties are included. Taxes are applied at check-out according to the state/province of the shipping address.

Locate the discount code box found in the cart, then enter the discount code. A limit of one (1) discount may be applied to each order. Expired discount codes will not be applied.