What is the shipping fee and delivery timeline?

Due to the high volume, shipping couriers are unable to guarantee estimated delivery dates. You can track your estimated delivery date via tracking number.

The shipping timeline is an approximate number of days an order takes to deliver from the ship date stated at checkout, and doesn’t include weekends, holidays and any delays on the courier's end. Delivery can possibly be delayed if a change of delivery option was submitted. Be sure to check the dates stated during checkout and your confirmation email.

The shipping fee charged is based on the subtotal before taxes, discounts, and is non-refundable. ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS

Type Cost Time
Standard Shipping over $50 Free 3-5 Business Days
Standard Shipping under $50 $5.95 3-5 Business Days
Expedited Shipping $8.95 2-3 Business Days

What is the return policy?

We offer 30-day returns for all customers. The return window starts the day the shipment is delivered.

To qualify for a return:

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in all original packaging (bag, card and gift box)

We do not accept the following for exchanges:

• Gift cards

What is the return shipping fee?

We offer complimentary shipping within the United States for any item you want to return.

When will I receive my refund?

Returns are processed within 10 business days from the time we receive them. Once processed, it typically takes between 5-10 business days for the funds to appear in your account.

What if I send the wrong item as a return?

Please return the correct item to us to receive your refund. Some fees may apply if we ship back the mistaken item to you.

How do I return my online purchase?

Within 30 days of making your purchase, your item may be eligible for a return.

If you have a Miabella account

1. Log into your account and select “My orders”
2. Locate your order and select “Return Items”
3. Follow instructions on page to download the free return shipping label

If you don’t have a Miabella account

1. You can create an account here and then follow the steps above, or
2. Click here to initiate a return
3. reach out to us at customercare@miabellaitaly.com

Do you have a warranty?

All Miabella jewelry is under warranty and covered 1 year from the date of purchase and we’ll replace your product if any damage from our manufacture or workmanship of the jewelry occurs. Just contact us customercare@miabellaitaly.com and we will work with you to resolve the issue..

Important to Note:

1. Our warranty does not cover lost items, scratches, dents, or damages that come with normal wear and tear (broken link to chain, tarnishing), improper cleaning or storage of your product, and any modification, customization, or repair to your product done by a third party.
2. Items purchased through a third-party vendor outside of Miabella are not covered under our warranty. Please reach out to the company you purchased the products from.
3. It is not recommended to have our products modified or worked on by a third party jewelry and doing so will forfeit your rights to a refund or replacement under our warranty. Miabella does not offer repair or resizing and if your jewelry is defective and covered under the warranty, please email your order number and an image of your defective product to customercare@miabellaitaly.com